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新买的iphone出故障,一送修气炸!商家被判赔三倍

Guangzhou Daily

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Mr. Li (pseudonym) of Zhuhai purchased a brand new iphone6s mobile phone at an electronics store.

Less than a year after the purchase of the mobile phone, Mr. Li sent the mobile phone to Apple for authorization after-sales center maintenance.

However, after the Apple authorized after-sales center test, the new mobile phone purchased by Mr. Li turned out to be an official change machine, and the Apple official changed the machine to calculate the warranty period from the date of the after-sales change, because the warranty period of the mobile phone has expired, not covered by the warranty. within.

Mr. Li complained to the Consumer Council of Zhuhai City. Because the differences between the two parties were too large to mediate, Mr. Li appealed the franchise store to the Xiangzhou Court and asked the store to refund the purchase price of 4,588 yuan and make three times of compensation.

During the trial, Mr. Li believed that the store would change the official order to sell according to the original sealing machine, and did not explicitly inform that it was fraud, and should bear legal responsibility according to law.

The franchise store argued that it is an authorized retailer of Apple. The source of the product involved is legal and there is no fraud. The franchise store also knows that the mobile phone involved in the case is an official change after contacting Mr. Li after handling the after-sales problem.

“Official change” is a common name in the mobile phone industry:

If the customer purchases the mobile phone for 7 days or 15 days, the mobile phone may be replaced with a new machine. The merchant will first take a new mobile phone to the customer in the inventory, and then send the faulty mobile phone to the factory for warranty. The Apple manufacturer will return another one after sale. The new mobile phone is for the merchant, and this new mobile phone is called the official change machine.

Merchants do not mark the official change of the machine, Apple's policy on merchants and consumers is the same, only look at the activation date of the phone to determine whether to provide warranty service.

In addition, Mr. Li’s after-sales service rights have not been affected. The franchise store promises to provide Mr. Li with after-sales warranty service in accordance with the solution of “three guarantees”.

xx法院审理后,李先生与该店已形成销售合同关系。

作为消费者,李先生有权了解其购买和使用的真实情况。特许经营店是专业的手机卖家。它应该知道IMEI代码来查询iphone信息,以确定是否正式更换机器,但不解释李先生。为了隐藏商品的真实情况,官方更换机将按照新的原机销售。

因此,法院认定特许经营店的行为已构成欺诈行为,并责令特许经营店退还购买价格4588元,同时按购买价格三次赔偿损失13,764元;李先生将购买的手机退回特许经营店。

法官解释

据执法人员称,在现实生活中,消费者和经营者完全不符合商品的信息。经营者往往故意不告知货物的实际情况,导致消费者权益得不到有效保障,权利保护难以实现。

根据我国的相关规定《消费者权利保护法》,消费者有权了解他们购买或使用的商品或他们收到的服务的真相。经营者应向消费者提供有关商品或服务的质量,性能,使用和有效期的信息,并应真实,全面,不得做出虚假或误导性的宣传。

经营者对商品或者服务提供欺诈行为的,应当根据消费者的要求增加消费者遭受的损失赔偿,并将赔偿金额增加到消费者购买商品价格的三倍。或收到的服务。

因此,面对商品欺诈时,消费者应具备基本的权利保护意识,积极采取法律武器,保护其合法权益。作为经营者,最好是诚信经营,遵纪守法,否则将面临法律的惩罚。

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