Mr. Li (pseudonym) of Zhuhai purchased a brand new iphone6s mobile phone at an electronics store.
Less than a year after the purchase of the mobile phone, Mr. Li sent the mobile phone to Apple for authorization after-sales center maintenance.
However, after the Apple authorized after-sales center test, the new mobile phone purchased by Mr. Li turned out to be an official change machine, and the Apple official changed the machine to calculate the warranty period from the date of the after-sales change, because the warranty period of the mobile phone has expired, not covered by the warranty. within.
Mr. Li complained to the Consumer Council of Zhuhai City. Because the differences between the two parties were too large to mediate, Mr. Li appealed the franchise store to the Xiangzhou Court and asked the store to refund the purchase price of 4,588 yuan and make three times of compensation.
During the trial, Mr. Li believed that the store would change the official order to sell according to the original sealing machine, and did not explicitly inform that it was fraud, and should bear legal responsibility according to law.
The franchise store argued that it is an authorized retailer of Apple. The source of the product involved is legal and there is no fraud. The franchise store also knows that the mobile phone involved in the case is an official change after contacting Mr. Li after handling the after-sales problem.
“Official change” is a common name in the mobile phone industry:
If the customer purchases the mobile phone for 7 days or 15 days, the mobile phone may be replaced with a new machine. The merchant will first take a new mobile phone to the customer in the inventory, and then send the faulty mobile phone to the factory for warranty. The Apple manufacturer will return another one after sale. The new mobile phone is for the merchant, and this new mobile phone is called the official change machine.
Merchants do not mark the official change of the machine, Apple's policy on merchants and consumers is the same, only look at the activation date of the phone to determine whether to provide warranty service.
In addition, Mr. Li’s after-sales service rights have not been affected. The franchise store promises to provide Mr. Li with after-sales warranty service in accordance with the solution of “three guarantees”.